How long will it take for my package to get to me?

The amount of time it will take for a package to reach its destination will depend on the type of shipping you choose at checkout. Before a package ships, it will also spend time being processed at our warehouse. Please consult the chart below for full timing information.

1. Shipping Charges

Orders above 200 PLN are eligible for free shipping. 

Shipping costs are calculated during checkout based on cart value. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

2. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

3. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

4. Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and KOSA encourage you to be aware of these potential costs before placing an order.

If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to KOSA at the customers expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.

5. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy. 

6. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

6.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

6.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

We handle returns with the ultimate goal to make customers happy. If you're not satisfied with an item, we've got you covered. We give you 30 days to take your kosa purchases for a trial run, confidently knowing that you can return items for any reason within those 30 days for store credit. 

How do I return an order?

You can start return online. Remember, we'll cover the delivery costs.

Can I exchange an item? 

The best way to exchange an item is to simply place a new order for the item you want and return the item you already have.

How do I return a defective or faulty product?

We stand behind all of our clothing and gear. If your item is potentially defective and it’s been less than 30 days since your KOSA purchase, simply return the item. If it has been more than 30 days, please give us a call to make a return. 

At the heart of our brand lies the bold fusion of elegance and rebellion. We exist to challenge conventions—crafting garments and objects that embody refined sophistication with a defiant edge. Every piece is a symbol of silent strength, designed for those who lead with presence, not noise.

Rooted in Polish craftsmanship, our collections are a testament to artistry, intention, and integrity. We honor tradition by reshaping it, creating timeless forms with modern attitude. This is luxury forged in resistance

-KOSA

Our production process in Poland is rooted in a deep respect for craftsmanship, and uncompromising quality. Every piece is meticulously made using only the finest Polish materials, carefully sourced for their superior durability, texture, and finish. From the initial sketch to the final stitch, our skilled artisans pay exceptional attention to detail at every stage of the journey.

We believe in creating timeless designs with a soul—each garment is hand-finished, ensuring precision, elegance, and individuality. Our workshops blend modern tailoring techniques with heritage expertise, resulting in pieces that are not only beautiful, but built to last. This is slow fashion at its finest—designed and made with care, intention, and a true passion for the art of making.

-KOSA 

Message us at +48 792 264 469 and let us know what it’s about.

Please note: We don’t answer phone calls without a text message first.

We’ll get back to you as soon as possible!

—

With best regards,

KOSA VISION TEAM