How long will it take for my package to get to me?

The amount of time it will take for a package to reach its destination will depend on the type of shipping you choose at checkout. Before a package ships, it will also spend time being processed at our warehouse. Please consult the chart below for full timing information.

PROCESSING TIME

1-2 business days

SHIPPING TIME

2-9 business days

1. Shipping Charges

Orders above 200 PLN are eligible for free shipping. 

Shipping costs are calculated during checkout based on cart value. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

2. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

3. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

4. Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and KOSA encourage you to be aware of these potential costs before placing an order.

If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to KOSA at the customers expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.

5. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy. 

6. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

6.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

6.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

We handle returns with the ultimate goal to make customers happy. If you're not satisfied with an item, we've got you covered. We give you 30 days to take your kosa purchases for a trial run, confidently knowing that you can return items for any reason within those 30 days for store credit. 

How do I return an order?

You can start return online. Remember, we'll cover the delivery costs.

Can I exchange an item? 

The best way to exchange an item is to simply place a new order for the item you want and return the item you already have.

How do I return a defective or faulty product?

We stand behind all of our clothing and gear. If your item is potentially defective and it’s been less than 30 days since your KOSA purchase, simply return the item. If it has been more than 30 days, please give us a call to make a return. 

At the heart of our brand lies the bold fusion of elegance and rebellion. We exist to challenge conventions—crafting garments and objects that embody refined sophistication with a defiant edge. Every piece is a symbol of silent strength, designed for those who lead with presence, not noise.

Rooted in Polish craftsmanship, our collections are a testament to artistry, intention, and integrity. We honor tradition by reshaping it, creating timeless forms with modern attitude. This is luxury forged in resistance

-KOSA

Our production process in Poland is rooted in a deep respect for craftsmanship, and uncompromising quality. Every piece is meticulously made using only the finest Polish materials, carefully sourced for their superior durability, texture, and finish. From the initial sketch to the final stitch, our skilled artisans pay exceptional attention to detail at every stage of the journey.

We believe in creating timeless designs with a soul—each garment is hand-finished, ensuring precision, elegance, and individuality. Our workshops blend modern tailoring techniques with heritage expertise, resulting in pieces that are not only beautiful, but built to last. This is slow fashion at its finest—designed and made with care, intention, and a true passion for the art of making.

-KOSA 

Message us at +48 792 264 469 and let us know what it’s about.

Please note: We don’t answer phone calls without a text message first.

We’ll get back to you as soon as possible!

—

With best regards,

KOSA VISION TEAM

Welcome to the KOSA website. KOSA (together with its affiliates) values its customers and respects their privacy. This Privacy and Usage Policy applies to personal information that we collect about you through our website and our mobile application (collectively the “website”). This information is used to improve your shopping experience and to communicate with you about our products, services and promotions.

This Privacy and Usage Policy only covers information collected on the website, and does not cover any information collected offline.

Your use of the Website constitutes your agreement to follow and be bound by those terms (the “Agreement”).

If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears on this policy. Your use of the Website constitutes your agreement to follow and be bound by the terms as changed.

CONTENT

The contents of KOSA DESIGN website, and the website as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our website) use by the users of the Website.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Website, or any related software or applications.

All comments or posts, feedback and other submissions disclosed, submitted or offered to KOSA DESIGN  on or by this website or otherwise disclosed, submitted or offered in connection with your use of this website (collectively, “Comments”) shall be and remain KOSA.

DATA COLLECTION & PRIVACY POLICY

KOSA DESIGN takes your privacy seriously. We will not sell, trade, or rent your information to anyone.

We may collect personal information when you shop and register with us. This information will be used to inform you of new products, sample sales, or updates on our site.

When you place an order at online at KOSA. we ask for your name, email address, phone number, billing address, shipping address, and credit card number. We use this information to fulfill your order and to communicate with you about it.

KOSA uses your information for the following purposes:

• To fulfill the orders and request for certain products and services you placed with us.
• If you elect to be added to the KOSA email & SMS list, we may use your contact information to communicate with you about our products, services and promotions.
• If you elect to create an account, you authorize KOSA to store your name and email address. Should you elect to do so, you may also include in your “My Account” your telephone number, payment card information, and shipping and billing addresses. If you choose to include such additional information then you are also authorizing KOSA to store such information until such time you elect to change or delete it. Each of these options is for your convenience only. If you ever use a public computer to visit the “My Account” section of our website we strongly encourage you to log out at the conclusion of your session.

KOSA will send personally identifiable information about you to other companies or people when: We have your consent to share the information; We need to send the information to companies who work on behalf of KOSA to provide a product or service to you; (eg. The shipping company your address for shipping a merchandise to you).

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Any materials sent to KOSA will be considered confidential and will become the property of KOSA.

COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about how you browse our website. Cookies contain information that is transferred to your computer’s hard drive.

Cookies help us to improve our website and to deliver a better and more customized service. They enable us:

• To estimate usage numbers and patterns
• To store information about your preferences, and to allow us to customize our website according to your individual interests.
• To speed up your searches.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. After you place an order at kosavision.com we use your information to process your order. You will receive an email confirmation with UPS/DHL/INPOST tracking number in it. Occasionally, we may need to contact you by postal mail or email if we have other questions regarding your order.

PAYMENT CARD INDUSTRY COMPLIANCE INFORMATION

Protecting your credit card information is extremely important to us. We use the 128-bit Secure Socket Layer (SSL) protocol to protect the security of your online order information as it is transmitted to our server. SSL technology encrypts your information to protect it from being deciphered by anyone other than KOSA.

To double-check for security, you can tell that the “http” in the web address will be replaced by “https”.

We reserve the right to request further identification for credit card processing on any order you place with us. We may, in our sole discretion, refuse any order placed with us. These restrictions may include orders placed by or under the same user account, credit card, and/or orders that use the same address information. In the event we make a change to or cancel an order, we will attempt to notify you via email/address/phone number provided when the order was placed.